1. Return Period
You have 14 days from the date of delivery to initiate a return. All returns must be:
- In original, unopened packaging
- In resalable condition
- Accompanied by the original receipt
2. Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened food products
- Perishable items
- Personalized or custom-made products
- Items marked as final sale
3. Return Process
To initiate a return:
- Contact our customer service team
- Receive a return authorization number
- Package the item securely
- Include the return form
- Ship to the provided address
4. Refunds
Once we receive and inspect the returned item:
- Refunds will be processed within 5-7 business days
- Original payment method will be refunded
- Shipping costs are non-refundable
5. Damaged Items
If you receive a damaged item:
- Document the damage with photos
- Contact us within 24 hours of delivery
- We will arrange replacement or refund
6. Contact Information
For return-related inquiries:
Email: returns@kuche.com
Phone: +971 58 592 8851
Hours: Sunday - Friday, 9AM - 6PM UAE Time